Contact & Support
Last updated: October 8, 2026
Need help with GPS Tracking? Reach us at the address below. We answer account, device and billing questions for every brand we operate, including TrakWay, HTS Tracking and DreamsTrack.
1. Email Support
We reply within one business day. Support is available Monday to Saturday, 9:00 AM to 6:00 PM IST.
2. What to Include
These four things let us answer on the first reply rather than the third:
- Your login account — the username or phone number you sign in with.
- The device IMEI — the 15-digit number on the tracker, also shown on the device detail screen in the app.
- What you expected, and what happened — including the date and time, which lets us find the exact frames the device sent.
- A screenshot, if the problem is something you can see.
3. Common Questions
- A vehicle shows as offline. The tracker has not reached us recently. Check that the vehicle has mobile coverage and that the SIM is active and in credit — the device cannot report without a working data connection.
- I am not receiving alerts. Allow notifications for the app in your phone’s settings, then check that the alert type is switched on for that device in the app.
- I need a new account or an extra device. Contact the dealer who installed your tracker, or write to us and we will put you in touch with them.
4. Account Deletion
To delete your account and the data held against it, email support@sensoitgps.com from the address on the account, or include your login account so we can verify the request. See our Privacy Policy for what is kept and for how long.